FAQS

UNRESOLVED®️ is an independent British jewellery company specialising in urban streetwear inspired jewellery made from precious metals. It was launched by Ryan Whitney in 2018 to address the lack of affordable "real" jewellery available online. The company is based in South London and operates as an online-only business.

What makes UNRESOLVED®️ products special is that they are designed and handcrafted in-house, ensuring uniqueness and originality. The company produces its jewellery in limited quantities to maintain high standards and craftsmanship.

Regarding delivery and returns, UNRESOLVED®️ ships orders worldwide. Shipping costs vary depending on the destination, and customers are responsible for any customs duties and import charges. Express delivery is available to most countries, and orders can be shipped to work addresses.

If you change your mind about your order, you can return it within 14 days of receiving it. The company offers a 30-day money-back guarantee, and shipping costs are refunded in case of faulty items.

For payment, UNRESOLVED®️ accepts Visa, Mastercard, and American Express. The accepted currencies include £GBP, $EUR, $USD, $CAD, and $AUD, which can be selected on the website. Unfortunately, the company does not accept other payment methods.

When it comes to sizing, you can find product sizing and specifications on the product page. If you have any specific questions about sizing, you can contact the company directly.

Most pendants do not come with chains unless otherwise stated. On the product page, you can choose different chain lengths based on your preference.

If you have any unanswered questions, you can always reach out to UNRESOLVED®️ through their contact page for assistance.